Frequently asked questions

Orders & Roasting

When do you roast my coffee?

Paddle Brew Coffee roasts in small batches several times a week, so most orders ship within a few days of roasting, and every bag carries a roast date on the label.
How long should I rest the coffee before brewing?

For most Paddle Brew coffees, letting the beans rest after roast will improve sweetness, balance, and consistency.

  • Filter roast: good from day 14–20, usually best around day 30–50.  
  • Espresso – lighter roast: behaves well from day 20–30, often peaks around day 30–50.  
  • Espresso – darker roast: ready from day 10–20, typically peaks around day 25–40.
Can I request a specific grind size?

Yes. We offer whole beans or can grind your coffee for your preferred brewing method, including espresso, V60, French press, and more.

Shipping & Delivery

How long will my order take to arrive?

Most orders arrive in 2–5 working days after dispatch, depending on your city and the courier service selected at checkout.
Do you ship outside Indonesia?

Not yet. Paddle Brew Coffee currently roasts and ships exclusively within Indonesia. We plan to offer international shipping in the future and will announce it on our website and social media channels as soon as it becomes available.
How do I track my order?

Once your order has been packed and shipped, you’ll receive a tracking number and tracking link via both email and WhatsApp. You can use either notification to follow your shipment’s progress directly with the courier.

Coffee Selection & Storage

Which Paddle Brew coffee is best for milk-based drinks?

Paddle Brew blends like Sunny Day and Bonbon espressos are designed to cut through milk with chocolatey, bold flavours, while many single origins are lighter and fruitier for black coffee.
Which coffee should I buy for filter?

Look for Paddle Brew filter-focused single origins and exotic lots; these are roasted lighter to highlight clarity, fruit, and florals for V60, Kalita, Aeropress, Orea ...
How should I store my beans?

Paddle Brew uses packaging with a one-way valve that allows carbon dioxide to escape while preventing air from entering. To keep your coffee fresh, store it in the original bag, gently press out excess air after each use, seal it tightly, and keep it in a cool, dry, dark place.

For long-term storage, especially for rare or exotic coffees, divide the beans into single-dose portions, vacuum-seal them, and store them in the freezer. When ready to brew, grind the coffee immediately after removing it from the freezer. This minimizes condensation, helps preserve freshness, and can even improve grind consistency and particle size distribution.

Payments, Returns & Refunds

What payment methods do you accept?

Paddle Brew Coffee accepts major bank transfers, virtual accounts, e-wallets, QRIS, and selected debit and credit cards through the secure Midtrans payment gateway at checkout.
Can I change or cancel my order?

If you need to make changes or cancel your order, please contact Paddle Brew Coffee as soon as possible and include your order number. We can usually accommodate changes before your coffee has been roasted and your order has been packed and dispatched.
What if my coffee arrives damaged or incorrect?

If your order arrives damaged or you receive the wrong item, please contact Paddle Brew Coffee within the stated claim period and include your order number. To process your claim, we require a clear, unedited unboxing video showing the package from the moment it is first opened. This helps us verify the issue with the courier and assess your claim.

Once the evidence has been reviewed, we’ll arrange a replacement or another appropriate solution in accordance with our returns policy.
What is the return policy?

Thank you for ordering from Paddle Brew Coffee. If something isn’t right, this page explains how we handle returns and refunds.

1. Return window

You can request a return or refund within 7 days of receiving your order. Items received after this period may not be eligible.

2. What can be returned

We can accept returns or issue refunds when:

  • The product arrived damaged, defective, or incorrect.
  • The product does not match the description on our website.

To be eligible, items must be:

  • Unopened and in their original packaging (for coffee: sealed bags only).
  • Accompanied by proof of purchase (order number, receipt, or confirmation email).

3. Items that cannot be returned

For quality and foodsafety reasons, we cannot accept returns for:

  • Opened or partially used coffee beans or other perishable items.
  • Items marked “final sale” or heavily discounted, unless they arrive damaged or incorrect.
  • Gift cards.

If you are unhappy with the flavour of a coffee, please contact us so we can troubleshoot brewing or find another solution for you.

4. How to request a refund or return

To start a return, please email us at paddlebrewcoffee@gmail.com  within 7 days of delivery and include:

  • Your name and order number.
  • Clear photos and, where possible, a short unboxing video showing the issue and the outer packaging.
  • A brief description of the problem.

Our team will review your request and confirm whether the item is eligible for refund, replacement, or store credit, plus any next steps (including return shipping instructions, if needed).

5. Return shipping

If the issue is due to an error on our side (wrong item, damaged, or defective), we will cover or reimburse reasonable return shipping costs, or send a replacement without requiring a return where appropriate.

If you wish to return an item for other reasons and we approve it, you may be responsible for return shipping.

6. Refunds

Once any returned items are received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method (or as store credit) within 7–14 business days. Your bank or card provider may need extra time to post the refund.

7. Exchanges

Where possible, we can offer an exchange instead of a refund (for example, replacing a damaged bag or swapping merchandise for another size or item). Any price difference and additional shipping will be clearly communicated before we confirm the exchange.

8. Legal and consumer rights

Nothing in this policy limits the consumer rights provided under applicable Indonesian law, including the right to a refund or exchange if a product is defective or does not match its description.

For any questions about this policy, please contact paddlebrewcoffee@gmail.com